Account Deletion
Request removal of your account and personal data
You have the right to request deletion of your PayPush account and associated personal data at any time. This page explains what happens when you make a deletion request and how to submit one.
What Gets Deleted
When you request account deletion, we permanently remove your personal profile information, saved bank cards, device bindings, and app preferences. Your account will be deactivated immediately and you will no longer be able to log in.
Data We Must Retain
As a regulated financial institution, we are required by the Central Bank of Azerbaijan to retain certain records for 5 years after account closure. This includes loan agreements, payment history, transaction records, and identity verification records. This data is retained solely for regulatory compliance and is not used for any other purpose.
Biometric Data
Facial images collected during identity verification are deleted immediately after the verification decision is made. By the time you request account deletion, this data has already been removed from our systems.
Processing Time
Account deletion requests are processed within 30 business days. You will receive a confirmation via SMS to your registered phone number once your account has been deleted.
Before You Request
Please ensure all active loans are fully repaid before requesting account deletion. Accounts with outstanding loan balances cannot be deleted until the balance is settled. If you have any pending payments or active auto-debit arrangements, these will need to be resolved first.
Request Account Deletion
To request deletion of your account, send an email to info@paypush.az from any email address with your registered phone number and FIN code so we can verify your identity.
Send Deletion Request